Customer Care Representative (Credit Collection) (2)

Department: Customer Relations Location: Lagos Job Description: Resolve Customer Queries * Identify and resolve customer queries effectively and efficiently, whilst maintaining the acceptable service quality standard * Follow through on customer queries ensuring prompt resolution and feedback * Escalate and route customer issues to the relevant process operators * Perform necessary system transactions related to customer request * Use organization and time management tools to track cases and meet turn-around-times and other required metrics;

Promote Company Products and Services

* Market MTN products and services to current and potential customers * Provide advice to customers on what package(s) will suit their needs * Enlighten and educate customers on new products and initiatives within MTN * Educate customer on use of products and services * Provide information regarding account or product enquiries

Reports

* Document actions taken to resolve client problems. * Generate periodic reports and other ad-hoc reports as requested by team lead * Ensure effective and efficient administration and performance of credit and collection functions * Maintain professional business relationship with customers, collection agencies and trade organizations * Develop and administer credit and collections programs

Job Conditions:

Extended work hours including shifts and weekends Normal MTNN office environment Reporting To: Credit Vetting Supervisor (Credit Collection)

Required Skills:

1-2 years relevant work experience in the service industry Employment Status :
Permanent Qualification: First Degree This vacancy expires on 14/7/2009 If interested in this job, click HERE to apply immediately